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Cash On Delivery
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A quiet two-week window. Pickup is on us — here is how returns and refunds work.
Eligible products may be returned within 14 calendar days from the date of delivery. Items should generally be unused, in their original condition, and accompanied by the original packaging, tags, accessories, and included materials where applicable.
Returned products must be suitable for inspection. Items showing signs of misuse, alteration, excessive wear, accidental damage after delivery, or missing essential components may not qualify for a return.
Certain products may be excluded from returns due to hygiene, safety, consumable, personalized, opened, perishable, or product-specific restrictions. Applicable exclusions may be displayed on the relevant product page.
Customers must submit a return request within 14 calendar days of delivery through the available support or contact channels. Order details, the reason for return, and photographs may be requested for verification.
All return requests are subject to eligibility verification. Customers should follow the return instructions provided after approval and should not independently ship an item unless an approved return method has been provided.
For approved returns, a courier or authorized logistics partner may collect the parcel from the delivery address. Customers should securely package the product and include all required components before the scheduled pickup.
Eligible returns involving damaged, defective, incorrect, or incomplete products may qualify for free return collection. Shipping conditions for other eligible return reasons may vary depending on the product.
If an item arrives damaged or defective, customers should report the issue as soon as reasonably possible, preferably within 48 hours of delivery. Photographs of the product, packaging, and visible damage may be requested for verification.
If you receive an incorrect product or discover that an item or component is missing, contact customer support promptly. After verification, an eligible replacement, return, or refund may be arranged.
All purchases are completed exclusively through Cash On Delivery. The amount paid to the delivery agent is not refunded at the doorstep when a product is returned. Approved refunds are processed separately after the returned product has been received and inspected.
A refund is issued only after the returned product has been received and inspected where applicable. Approval depends on the product condition, reason for return, and compliance with the applicable return requirements.
Because all orders are paid through Cash On Delivery, approved refunds are processed separately from the original payment collection. Eligible refunds may be issued through bank transfer, UPI, digital wallet, store credit, or another supported electronic method.
Approved refunds are generally initiated within 5–7 business days after the returned product has been received, inspected, and approved. The time required for funds to appear may vary depending on the receiving bank or payment service.
Courier and pickup agents are not authorized to provide cash refunds when collecting returned products. All approved refunds are processed through the designated refund procedure after verification.
Where stock is available, an eligible damaged, defective, incorrect, or incomplete product may qualify for replacement instead of a refund. Replacement is subject to verification and product availability.
For orders containing multiple products, eligible individual items may be returned where permitted. Any approved refund will generally correspond to the eligible product or products successfully returned.
Returned products may be inspected to verify their condition, packaging, accessories, identifying information where applicable, and the reason stated in the return request. The inspection result may affect return or refund approval.
If a scheduled return pickup cannot be completed because the customer is unavailable, the parcel is not ready, the address is inaccessible, or the product does not meet the required conditions, another pickup attempt may be arranged where possible.
Return or refund requests involving suspected fraud, intentional damage, product substitution, false claims, or repeated misuse of the return policy may be rejected following appropriate verification.
This Return & Refund Policy may be updated when necessary to reflect changes in products, logistics procedures, refund processes, or applicable requirements. The latest version published on the website will apply to eligible requests.
For questions regarding return eligibility, damaged items, replacements, return pickup, inspections, or refunds, customers may use the support and contact channels available through the website.