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Cash On Delivery
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How we collect, use and protect your information across orders, deliveries and the newsletter.
We collect information you provide when placing a Cash On Delivery order or subscribing to the newsletter, including your name, delivery address, phone number, email address, order contents, and relevant delivery instructions.
We may retain details such as products ordered, quantities, order status, delivery information, return requests, and other information reasonably required to fulfill and support your order.
Cash On Delivery is the only payment option available. We do not collect or store credit card numbers, debit card details, online banking credentials, or other sensitive online payment information for purchases.
Your information is used to process orders, prepare Cash On Delivery parcels, verify delivery details, coordinate courier services, send tracking updates, provide customer support, manage returns, and process approved refunds.
Your phone number or email address may be used to send order confirmations, dispatch notifications, tracking updates, delivery messages, return updates, and other communications directly related to your purchase.
If you voluntarily subscribe to the newsletter, we may use your email address to send product updates, offers, shopping recommendations, and other requested promotional communications. You may unsubscribe from marketing messages at any time.
We may use your order and contact information to verify return requests, arrange product collection, inspect returned items, coordinate replacements, and process eligible refunds.
Since all purchases are completed through Cash On Delivery, approved refunds are processed separately from the original payment collection. We may request appropriate information needed to complete an eligible electronic refund.
We may collect limited technical information such as browser type, device type, pages visited, general website activity, and approximate access information to maintain website functionality, performance, and security.
Cookies and similar technologies may be used to support essential website functions, remember preferences, understand website activity, improve navigation, and provide a smoother shopping experience.
We use reasonable technical and organizational safeguards, including encrypted data transmission and restricted access controls, to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.
Access to customer information is limited to authorized personnel who need the information to process orders, coordinate deliveries, provide support, manage returns, or perform other legitimate operational responsibilities.
Trusted third-party providers may assist with logistics, hosting, communications, analytics, customer support, and other operational services. They receive only the information reasonably necessary to perform their assigned services.
We do not sell, rent, or trade customer personal information to advertisers or unrelated third parties. Information may be shared when reasonably necessary to fulfill orders, provide services, prevent fraud, or meet applicable requirements.
Necessary delivery details, such as the recipient's name, phone number, and delivery address, may be shared with verified courier and logistics partners to complete parcel delivery and Cash On Delivery collection.
We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, manage returns and refunds, maintain appropriate records, resolve disputes, prevent fraud, and comply with applicable requirements.
Customer information may be used to verify orders, identify suspicious activity, prevent fraudulent orders or delivery attempts, protect the website, and safeguard customers and our services.
We may disclose personal information when reasonably necessary to comply with applicable laws, legal processes, lawful requests from authorities, or to protect the rights, safety, property, and security of customers and our services.
Our shopping service is not intentionally designed to collect personal information directly from children. If we become aware that such information has been provided without appropriate authorization, we may take reasonable steps to remove it.
Where applicable, you may request access to, correction of, or deletion of personal information associated with your orders. Certain information may need to be retained for legitimate business, security, record-keeping, or legal purposes.
You may unsubscribe from promotional communications at any time. Unsubscribing from marketing messages will not prevent essential communications relating to existing orders, deliveries, returns, refunds, or customer support.
We may update this Privacy Policy when our services, technologies, procedures, or applicable requirements change. The latest version published on the website will apply going forward.
For questions about personal information, privacy practices, access requests, correction requests, or applicable data removal requests, customers may use the support channels available through the website.